Frequently Asked Questions (FAQs)
1 FAQs for Mapping Services
1.2 How soon will I receive my map?
1.3 Can you provide digital version of your maps?
1.4 Which size should I choose for wall map with different sizes?
2 FAQs for Database Services
2.2 How soon will I receive my database?
3 FAQs for Reports
3.2 How soon will I receive my report?
1 FAQs for Mapping Services
1.1 How to order a map?
- Download the map’s order form through the "Order this Map" button on its introduction webpage. You can also contact us directly for the order form;
- Read the instruction in the order form, then fill out the form, and send it to us;
- Your order will be processed within one working day. An invoice will be sent to you with total sum of the order, shipping fee (charged based on your mailing address and total weight) and our banking account;
- Your orders will be shipped to your mailing address within the specified delivery period after your payment is received. (Digital maps will be sent directly to your email address.)
1.2 How soon will I receive my map?
Each map is exported from latest database according to your order and customizing demands. Wall map orders will be shipped in 15 working days from the date your payment is received. Digital maps will be sent to your email address within 2 working days.
Other tailor-made maps will be produced and delivered within the delivery period specified in the contract.
1.3 Can you provide digital version of your maps?
Currently, we can provide following types of digital maps:
- Map of specific project, such as world’s main pipeline and China’s gas pipeline, etc.
- Tailor-made maps solely produced for one user.
Digital maps for wall maps are currently NOT available.
1.4 Which size should I choose for wall map with different sizes?
When selecting different sizes of maps, you should consider:
- Your own information requirements. Larger-sized maps have space to accommodate additional tables and statistics;
- The dimensions of the office space used for displaying maps on walls.
We recommend users to choose maps with a larger size whenever possible:
- Larger maps can display more details (such as the direction of pipelines, administrative boundaries);
- As no. of projects rapidly increases, we will have to reduce font size every few years. Larger maps have larger text sizes, making them more suitable for reading and identification;
- Maps with a larger size visually reduce the "crowded" appearance of the project.
1.5 How to post my wall map?
Our users typically use the following methods to post their wall maps:
- Directly affixing the map onto your wall with double-sided tape, adhesive, or nails;
- After affixing the map onto a KT board, and then use double-sided tape to affix it onto your wall;
- Customize and install a frame for the map, making it convenient to replace with new map in the future.
When choosing to use KT boards or custom frames for posting your wall map, please look for your local graphic design/framing service providers for on-site posting services.
2 FAQs for Database Services
2.1 How to order a database?
- Contact us for project data sample and quotes;
- After we receive your order, an invoice will be sent to you with total sum of the order, delivery time and our banking account.
- The database will be sent, in Microsoft Excel format, to your email address within delivery time.
2.2 How soon will I receive my database?
To enhance the accuracy of the data, the ordered data will obtain a round of updates within the specified delivery period. Updates before delivery include but are not limited to the following areas:
- Double-check the newly emerging project list. The effective new projects will be added into your database; - Remove the projects which can be proved to be shelved out of your database;
- Adjust the status of some projects;
- Adjust the parameters of some projects according to their latest plans;
- Increase or adjust data of the upstream oil and gas supply facilities according to the latest upstream changes.
- Change the project owners according to recent project transactions or company mergers and acquisitions.
The time required for the updates is proportional to the number of projects involved, typically taking 20 projects/working days. The delivery time is subject to the agreement specified in the contract.
3 FAQs for Reports
3.1 How to order a report?
- Download the report’s order form through the "Order this Report" button on its introduction webpage. You can also contact us directly for the order form;
- Read the instruction in the order form, then fill out the form, and send it to us;
- Your order will be processed within one working day. An invoice will be sent to you with total sum of the order and our banking account;
- The report will be sent, in pdf format, to your email address within delivery time.
3.2 How soon will I receive my report?
Within 72 hours of receiving your payment, the report documents you ordered will be sent to the email address you provided. During this period, we will conduct a final review of the report and make updates if necessary.
